Every new machine we sell is original and comes with the manufacturer’s warranty. This page explains what that means and how returns work.
Warranty cover
- The warranty period depends on the product and the manufacturer. It is stated on your warranty card or receipt. If you are unsure, ask us before you buy.
- The warranty covers defects in materials and manufacturing. If a covered fault appears during the warranty period, we will arrange inspection and, where the fault is confirmed, repair or replacement as the manufacturer’s terms allow.
What the warranty does not cover
- Damage from misuse, accidents, overloading or running without oil, coolant or fuel mix
- Using the wrong fuel or dirty fuel
- Repairs or changes made by people not authorised by us or the manufacturer
- Missing routine servicing
- Normal wear parts such as filters, belts, blades, chains, nylon line, plates, sieves and spark plugs
How to make a warranty claim
- Call or WhatsApp us on +254 710 387 544, or email info@liteinkirloskar.co.ke.
- Share your receipt, the machine’s model and serial number, and photos or a short video of the problem.
- We will advise the next step – this may be a technician visit or sending the machine to our workshop for inspection.
Returns
- Unused items in their original packaging can be returned within 7 days of delivery with the receipt.
- Electrical parts that have been fitted, and items ordered in specially for you, cannot be returned unless they are faulty.
- Check your delivery when it arrives. Report any damage or missing items within 48 hours, with photos.
Your rights
Nothing in this policy affects your rights under the Consumer Protection Act, 2012 and other Kenyan law.
Contact
Questions about warranty or returns: +254 710 387 544 or info@liteinkirloskar.co.ke.